Last updated: Mai,2023

At Lamieus LTD, we take pride in the quality and craftsmanship of our products. To ensure customer satisfaction, we offer various warranties depending on the product type. Our Warranty Policy provides details on the warranty coverage, exclusions, and claim process.

Warranty Period

Our warranty periods vary depending on the product category:

  • Appliances: 2 years
  • Cookware & Bakeware: 1 year
  • Other products: 6 months

For specific warranty information pertaining to each item, please refer to the product description on our website.

Warranty Coverage

Our warranty covers the following aspects of our products:

  • Manufacturing defects
  • Material defects
  • Workmanship issues

We are committed to addressing any issues covered under our warranty. At our discretion, we will either repair the defective item or send a new product to the customer.

Warranty Exclusions

Our warranty does not cover:

  • Normal wear and tear
  • Misuse, abuse, or negligence
  • Unauthorized modifications or repairs
  • Improper installation, operation, or maintenance
  • Damage resulting from accidents, fire, flood, or other natural disasters
  • Products that have been used for commercial purposes
  • Products that have been sold or gifted to another person

Warranty Process

To make a warranty claim, customers must follow these steps:

  1. Email our customer support team at support@lamieus.com with a detailed description of the issue.
  2. Provide proof of purchase, including the purchase date and order number.
  3. Attach clear photos or videos demonstrating the problem.
  4. Follow the instructions provided by our support team, which may include shipping the product back to us.

Warranty Repair or Replacement

Upon receiving the defective product, we will assess the warranty claim and, if approved, either repair the item or send a new product to the customer, at our discretion. We will cover the shipping costs associated with the warranty claim, including the cost of returning the repaired item or sending a replacement to the customer.

Warranty Transfer

Our warranty is non-transferable and applies only to the original purchaser of the product. The warranty becomes void if the product is sold or gifted to another person.